Interactive Journey Map

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Axure UX Tools

Introduction
Meet the Interactive Journey Map, a new take on journey mapping Expandable mini user personas and clickable user-flow flow elements enable you to go deeper into the details. 

The journey map is a synthetic representation that describes step-by-step how a user interacts with a service. The process is mapped from the user perspective, describing what happens at each stage of the interaction, what touch points are involved, what obstacles and barriers they may encounter. The journey map is often integrated an additional layers representing the level of positive/negative emotions experienced throughout the interaction.